Who is Klarna?

Klarna was founded in 2005 in Stockholm, Sweden with the aim of making it easier for people to shop online. Klarna is the leading global payments and shopping service, providing smarter and more flexible shopping and purchase experiences to 90 million active consumers across more than 250,000 merchants in 17 countries. Klarna offers direct payments, pay after delivery options and instalment plans in a smooth one-click purchase experience that lets consumers pay when and how they prefer to.

What options do I have?

You have two options: you can buy now and pay later or you can spread the cost of your orders over three payments with Pay Later in 3 with Klarna.

How can I buy now and pay later?

Make your purchase today so you can try before you buy. Only pay for what you keep. Pay up to 30 days later. No interest. No fees. No impact credit score.

You can find the full legal terms on Buy Now – Pay Later Terms & Conditions.

What is Pay Later in 3?

Spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days.

You can find the full legal terms on Pay in 3 instalments Terms & Conditions.

I haven’t received an email with my statement/payment information.

If you do not have your statement number to hand you can log in at www.klarna.com/uk, where you will find all of your orders and be able to make payments.

How can I return my order?

You will need to follow our Returns process but you must get in touch with Klarna and notify them of the return as it may impact your payments. You visit Klarna Returns for further steps and information.

I still have questions regarding payment, how can I get in touch?

Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.